Return, Refund & Order Responsibility Policy
At Wicked Smart, we take pride in producing high-quality custom apparel and merchandise. Please review the following policy carefully before placing your order.
Customized Products
All customized, personalized, or decorated items are final sale.
No returns, refunds, exchanges, or credits will be issued for customized goods. Customers are responsible for reviewing and approving all order details prior to production, including:
Please ensure all information is correct before approving your order, as changes cannot be made once production has begun.
Order Pickup & Coordinator Responsibility
If you choose to have your order picked up by a third-party coordinator, team representative, coach, organized, or other designated individual, you acknowledge and agree to the following:
By selecting a third-party pickup option, you accept these terms and release Wicked Smart from any liability related to the handling or distribution of the order after pickup.
Shipping Orders
Wicked Smart is not responsible for delays, loss, theft, or damage caused by shipping carriers once an order has been transferred to the carrier. Any shipping-related claims must be filed directly with the carrier when applicable.
Vendor Defects
We stand behind the quality of the products we provide. If you believe an item has a manufacturer or vendor defect, you must notify Wicked Smart within 10 days of receiving your order.
Upon review and verification of the defect, we will work with the manufacturer or vendor to determine an appropriate resolution, which may include:
Defective items reported after 10-day reporting period may not be eligible for repair or replacement.
Contact Us
If you have questions regarding this policy or need to report a vendor defect, please contact Wicked Smart as soon as possible after receiving your order.
Email: orders@wickedsmartapparel.com
Phone: 518.459.2855
